One Village Coffee is looking for our next Sales & Marketing Administrator. Our mission since 2007 has been to connect growers, roasters (us), and the faithful coffee drinker through our quality coffee and commitment to stewardship. We are passionate about people, and passionate about coffee.
The Sales & Marketing Administrator is a key player on the One Village Coffee team. They will work with the sales team to proactively engage One Village Coffee customers, increase customer engagement, and maximize sales & profitability per customer. They are responsible for ensuring order accuracy and being the daily point person for customer interactions. They also support the sales & marketing team through ongoing analysis, data entry, reporting, and website maintenance. This person must demonstrate strong communication skills, be a self-starter, and pay attention to details.
PRIMARY RESPONSIBILITIES
- Daily Customer Liaison
- Answer phones and follow up with customers as needed
- Read and respond to customer emails/website chat
- Greet, assist, and check out walk-in customers
- Monitors the company blog and Amazon comments daily
- Send samples to customers as needed
- Order Processing and Invoicing
- Enter sales orders and invoice daily, ensuring pricing and order accuracy
- Ensure any promotions & discounts are applied to orders
- Track daily orders via USPS, FedEx, and UPS
- Monitor customer order lapses through weekly reports and proactively engage customers
- Analyze sales data and initiate workflows to improve distribution points/sales
- Assist sales team with customer forms for new items and promotions
- Monitor monthly submission calendar and assist Sales Manager with
- submissions
- Monitor lead lists and email to secure appointments for sales team
- Utilize CRM system for all sales related activities
- Attend required and regularly scheduled meetings. Practice and comply with all company policies and procedures including work rules
- Additional sales administration tasks as needed
Marketing Administration
- Ensure offerings on website are up to date and accurate, adding new coffees and removing discontinued offerings
- Upload website banner images
- Ensure Featured Products are up to date and relevant to blog content and current promotions
- Update presentations and offerings sheets as needed
- Assist Sales & Marketing Lead in analytics and reporting
- Additional marketing administration tasks as needed
SKILLS & QUALIFICATIONS
- Two+ years of sales or marketing experience, preferably in food/beverage retail
- College degree or equivalent experience
- Excellent organizational and time-management skills
- Strong written and oral communication skills
- Problem-solving attitude with an eye for detail
- Self-starter with ability to work independently
- Proficient in Microsoft Suite and Photoshop
- Familiar with Shopify and CRM systems a bonus
- Data analysis & reporting
BENEFITS
Health insurance- 80 hours vacation and 3 personal days
- Positive work atmosphere, and arms’ reach to coffee
- Hands-on experience
- Free weekly 12 oz bag of coffee
- Safe working environment – COVID-19 safety practices
Please note – the job responsibilities listed are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.
ONE VILLAGE COFFEE • 18 CASSEL RD, SUITE 1 • SOUDERTON, PA 18964 • ONEVILLAGEcoffee.COM
